A Guide to Virtual Services at UCF During COVID-19

The coronavirus pandemic has certainly changed everyone’s daily routines, but Knights must “Charge” as best they can under all circumstances. As UCF returns to pre-pandemic operations this fall, here are some virtual services available to help students.

Academic Resource Center for Students: SARC is available to help you succeed with your studies during the fall semester of 2021. Peer tutors, further education officers and academic coaches are available to help online via Zoom on the main and central campuses -city.

UCF Libraries: that you were trying to find a free manual, need to access a research guide to find academic resources, or search scholarly articles, videos or books, UCF libraries can help you.

Students can also use the Ask us Live librarian support function Monday through Thursday 9:00 a.m. to 9:00 p.m., Friday 9:00 a.m. to 5:00 p.m. and Saturday 1:00 p.m. to 5:00 p.m.

University writing center: UWC provides assistance with any writing work or project you may have. If you need help writing documents, personal statements, resumes and more, schedule a consultation with TutorTrac. You can also Online Resources for topics such as academic writing, grammar and punctuation, MLA, APA, and Chicago citations, and more.

For more resources and advice on online courses, click here.

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UCF Online Connection Center: Students enrolled in UCF Online can access help through this center, which provides attorneys and guides throughout your fully online academic experience. Success coaches are available to help you find resources and create effective strategies.

Please note that this service is intended for students whose entire study programs are offered only online.

The Knights Major Exploration and Transition Center is available to help students who have not declared or are exploring the majors. The center will provide remote services throughout this semester. Office hours are Monday to Friday 8 a.m. to 5 p.m. Contact the office by email at [email protected].

Students with declared majors should contact their college for more information on counseling.

Financial aid

UCF’s Office of Student Financial Aid offers in-person and virtual meetings by appointment. To make an appointment, visit the Financial Aid website.

Make a virtual appointment with a financial aid advisor to discuss UCF’s financial aid application process or your financial aid status. Appointments must be reserved for information not accessible via myUCF or the financial aid website. Appointments are available for reservation up to two weeks in advance.

Financial Aid Videos cover topics like types of financial aid, how to complete the FAFSA, understanding your to-do list, and more, which can help answer many questions without speaking to someone directly.

Please note: Students who are not expected to receive financial aid for fall 2021 must meet the deadline for payment of tuition fees of Friday September 3. Students who are expected to receive financial aid (prizes have already been handed out or are listed as pending in myUCF) for fall 2021 have a deadline postponed for tuition fees of Friday October 29th.

health and wellbeing

Psychological counseling and services: CAPS offers free services to students currently enrolled and located in Florida. CAPS now offers both in person and Appointment in tele-mental health. To reach CAPS by phone, dial 407-823-2811.

UCF students also have free access to Online therapeutic assistance (TAO), a self-guided, interactive web-based program that provides assistance with overcoming anxiety, depression and other issues. The tool guides students through helpful short videos, short exercises, and how to record their progress.

CAPS also offers group workshops on a variety of topics, and this semester they will be offering them in virtual formats as well. See here for this calendar.

Student health services: Telehealth and limited direct in-person appointments for care are available at the health center located on the main campus. To make an appointment, call 407-823-2701. Telehealth appointments are also available at UCF city center (407-823-2701) and Medical School (407-266-1075) clinics.

Spring 2021 opening hours (effective January 4):

  • Main campus health center: Monday to Friday, 8:30 a.m. to 6 p.m. (telehealth and direct patient care, the last hour being reserved for telehealth); Saturday 9 a.m. to 2 p.m. (Nursing and telehealth triage only)
  • UCF Downtown UnionWest Clinic: Monday to Friday, 8:30 a.m. to 5 p.m. (telehealth only)
  • College of Medicine Clinic: Monday to Friday, 8:30 a.m. to 5 p.m. (Telehealth only)

SHS pharmacy is committed to providing high quality, cost effective, safe and convenient pharmaceutical services. The pharmacy is open and available to the UCF community for prescriptions, over-the-counter medications, and convenience items. Spring 2021 opening hours are Monday to Friday, 8 a.m. to 6 p.m. and Saturday, 10 a.m. to 2 p.m.

Drugstore items can be picked up in person or may be available for delivery in Florida. Shipping costs are as low as $ 3 (restrictions apply).

For withdrawal at the pharmacy:

  • Order your prescription by phone at 407-823-6337, or online (for top-ups)
  • When your prescription is ready, you will receive an SMS
  • When you arrive on campus, head outside the pharmacy, call the number you received by text, and have your ID ready.
  • SHS staff will welcome you with your items

For pharmacy delivery (addresses in Florida only):

  • Call the pharmacy to order your medications and discuss shipping options
  • Prescriptions can be shipped with tracking and insurance

RWC: While the Leisure and Wellness Center has launched a gradual reopening of physical spaces on campus (including a new online reservation requirement to access the RWC facility on the main campus), the department is still offering virtual services through RWC +, an online program launched in March.

Some services included this fall are:

Wellness and Health Promotion Services: WHPS still offers wellness coaching over the phone, as well as one-on-one stress management sessions and gardening consultations. Call 407-823-5841 to make an appointment. You can also consult the Facebook,Instagram andTwitteraccount for information and digital content related to some of their traditional services.

Cooking demonstrations, mindful meditation videos and more are also available on their Youtube channel.


Career services: Students can book appointments remotely, submit their resumes for review, and attend online events and career fairs via Hand shake .

Thanks to the new launch Virtual career center,students can make appointments with CS staff, prepare for interviews, request a CV review, explore career reviews and more.

The department has also created a career toolkit during COVID-19.

For more information on finding employment during the pandemic, click here.

LGBTQ + Services: Whether you are looking for tips on coming out, seeking support from local and national organizations, or wanting to learn how to be a better ally, Student Development and Registration Services has a page dedicated to LGBTQ + resources .

For daily content, you can also check out LGBTQ + services on Instagramand Facebook .

Multicultural academic and support services: MASS is several virtual events and online servicesfor multicultural and / or first generation students. Information on workshops and scholarships is also available on the website MASS website .

Student care services: SCS works with students on issues related to mental health, interpersonal violence, academic or personal distress. If anyone knows of a student who needs extra support during this difficult time, they are encouraged to complete a Concerned student form or ask the student to email us at [email protected].

Student legal services: Students can receive advice and help from SLS through telephone consultations. To schedule one, send an email [email protected] or call 407-823-2538.

For more information on these and other services offered to students, visit sdes.ucf.edu/sdes-online-resources


Current students can also access free software – such as Microsoft Word, PowerPoint, Excel and more – on any computer via UCF applications. Connect to UCF applications via a Web browseror visit your mobile device’s app store to download the free Citrix Receiver app. For more information on installing and using UCF applications, click here.

Perry A. Thomasson