M-DCPS says virtual school system issues fixed after students and teachers can’t connect online – WSVN 7News | Miami News, Weather, Sports

MIAMI (WSVN) — The first day of virtual schooling for Miami-Dade County began with some issues accessing the virtual system.

On Monday morning, some students and teachers expressed frustration after having problems connecting online.

The issues ranged from slowdowns, not being able to access the website, crashing and the website timing out.

Some students were able to access their virtual classrooms, but their teachers were locked out.

7News spoke to a second-grader who described how his first day back at school was.

When asked what he had been through, Joshua Guzman replied, “I couldn’t go on. It loads, but when I press it, like a bunch of times, it got to the same page that doesn’t work.

The district cited external connectivity issues with the third party that runs the remote learning platform.

Guzman and his father were finally able to access the login page, but once they clicked the login button, the website crashed.

“The site is collapsing, it’s going to be very difficult, especially if they have any type of Zoom meetings,” Mario Guzman said. “Connectivity will not be there.”

Miami-Dade County Schools held a press conference where they called the first day of school a disappointment due to connectivity issues.

“As we expected, students and teachers started connecting, and very early in the morning we realized there were latency issues,” said Academic Director Marie Izquierdo. “What this means is that when I try to log in and enter my credentials, I time out. I timed out, and I can’t log in, so when we started looking the root cause of that, we got to this switch that Mr. Carvalho identified or described. The switch is like a door, so the door is, like, if someone knocks on your door and you say, ‘ Excuse me, who is it?’ or you look through the peephole and confirm that you know the person’s identity and let them in. When you let them in, it’s called the portal There was nothing wrong with our portal, but that switch that checked if we knew who you were and if you were part of the M-DCPS family wouldn’t open the door, it just kept spinning on its own.

“I want to say, once again, that not only am I frustrated with this problem, but I’m disappointed,” said Superintendent Alberto Carvalho, who visited nine schools. “I’m disappointed because our community deserves better, and our community, quite frankly, has learned to expect more.”

“We’re just asking everyone to be as patient as possible,” said Karla Hernandez-Mats, president of United Teachers of Dade. “We know the district is trying to figure out how to fix this, but it certainly leaves a lot of questions for us as educators.”

“And I want to express to every teacher, professional, principal, student and parent that we truly regret the challenges facing our school system and our community today, and we are working diligently to resolve them,” Carvalho said.

208,000 students were able to log into the virtual learning system, and more logged into Microsoft Teams.

Many teachers have turned to alternative platforms such as Zoom or Microsoft Team to connect their classes.

The district said it was waiting for the third-party platform to resolve the issue.

Camren Stuart, 14, who attends Miami Norland Senior High, said he tried logging on 10 times starting at 8:30 a.m., and it didn’t work for him until 3:20 p.m., 10 minutes before the end. . of the school day.

“It’s kind of weird because it wasn’t working earlier in the day, so I… I didn’t know what to do,” the ninth-grader said. “It said ‘Server Offline’ or ‘Server Error’, something like that.”

Her mother, Kessa Murray, said she hoped the system would be fixed by Tuesday.

“Last year school, we as parents tried to adapt to the system, and last year it was very difficult and frustrating with the system, and now to start with the first day repeating its cycle, it’s very frustrating,” she said. .

Miami-Dade County Public Schools released a statement saying, in part:

“Today, on the first day of remote learning, many Miami-Dade County Public Schools (M-DCPS) students and teachers experienced connectivity issues that prevented them from successfully connecting. to their online courses. M-DCPS worked tirelessly throughout the day, working with our network solutions company Cisco Systems, to identify the problem and propose a solution. Following several meetings with high-level executives from the company, the District has been assured that the connectivity issues experienced by students and teachers have been identified and resolved, however, out of an abundance of caution, we have created a redundant access solution that should allow students and teachers to access the K12 platform from Tuesday. Parents, students and teachers will receive specific login instructions. We ask that you continue to be patient p during this process.

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Perry A. Thomasson